Frequently asked questions

In case of an urgent situation, first contact your Alta tour leader or local guide.

If no guide is available, you can reach our 24/7 emergency service at:
1-877-213-2070

👉 Our team is here to help you quickly.

For international travel, a valid Canadian passport is required.

For travel within Canada, you must present:
• 1 piece of government-issued photo ID OR
• 2 pieces of government-issued ID

👉 Tip: Visit travel.gc.ca for specific requirements, including visas.

Need help? We can guide you through the process.

Required vaccinations vary depending on the destination.

👉 We strongly recommend consulting a travel health clinic before your departure.

Some countries may also require proof of vaccination to enter their territory.

Make sure you have the most up-to-date information before you travel.

Cancellation conditions vary depending on the type of trip and will be provided before booking.

If you cancel, fees may be withheld and may be non-refundable depending on the date of cancellation.

Please refer to our terms and conditions for applicable fees.

Cancellation insurance is strongly recommended, as it may allow you to recover lost amounts, provided the reason for cancellation is eligible.

See our insurance section for more information.

For all packages, inclusions are specified in your contract under the included / not included section.

Depending on the destination, tips may be included in your package upon request.

Here are our suggested tips per person:

• $3 to $5 per day for the guide
• $2 to $5 per day for the driver
• $2 per day / per room for housekeeping
• $1 to $2 for a local guide

Minimum of 15% at restaurants. Note: when meals are included in Canada and the United States, tips are included.

Most trips include meals and activities.

Plan a budget for:
• meals not included
• additional activities
• souvenirs and snacks
• tips

💰 Estimate for 2 meals per day:
• United States: $30 to $50 USD
• Canada: $30 to $50 CAD
• Europe: €25 to €50
• Latin America: $20 to $40 USD

👉 These amounts are estimates and may vary depending on your habits.

Organized groups and language stays

Payment can be made by cheque, bank transfer, or credit card. A deposit is required upon registration, and the balance must be paid no later than 60 days before departure.

Student groups

Payment can be made by credit card, bank transfer, or Interac through your client portal. A deposit is required upon registration, and the balance is due 60 or 45 days before departure, depending on the destination.

For more details, please contact your advisor.

Yes. It is important to clearly indicate any food allergies or intolerances when registering.

However, we cannot guarantee that all restaurants will be able to accommodate specific requests.

Please note that additional fees may apply.

In case of a severe allergy, we recommend discussing it with your advisor in order to properly plan your trip.

Approximately 15 days to 1 month before departure. All documents required for the smooth running of your trip will be sent by email, or in paper format if necessary.

Depending on the type of trip booked, they may include your final itinerary, accommodation and transportation confirmations, airline tickets if applicable, contact information for your guide and/or driver, and any other useful information.

Yes. We strongly recommend checking your flight schedule 24 hours before departure on the airport website or directly with the airline, as schedules may change without notice.

To learn about restrictions and exemptions when returning to Canada, please consult the customs information on the Government of Canada website.

Go to the Client Portal, accessible from the Alta Voyages website.

This information will be provided by your school or by Alta Voyages before your account is created.

No. Your username must not contain any accents.

First, check your junk or spam folder.

If you cannot find the confirmation email, contact us at [email protected] or by phone at 1-877-213-2070.

Our team will help you access your account.

Yes. You can update certain information in your profile, such as your emergency contact or allergies.

Only if you are taking part in an air travel trip.

Your passport number is not required to create your account. You can add it later, before the final payment deadline.

Yes. You can complete your registration even if you do not have your passport yet.

You will be able to add your passport information later, once you receive it, before the final payment deadline.

Log in to the Client Portal using your username and password.

Then click the “Pay Now” button and enter the requested information.

Do not forget to enter the security code on the back of your card and accept the terms.

Yes. You must go through the Client Portal before each transfer.

Here is how to proceed:

1. Log in to the Client Portal before making the transfer.
2. Click the “Pay Now” button.
3. Use this email address: [email protected].
4. Security question: file number + your ID.
5. Answer: Alta.

Final documents are sent directly to the trip organizer, who is responsible for sharing them with the group.

For any other information, go to your Client Portal, in the “Documents” section.

Yes. If options are available for your trip, you can click “Add” in the “Available Options / Insurance” section.

Go to your Client Portal, in the options section, to see the insurance options available for your trip.

Click “Add” to add the desired insurance options to your invoice.